HMLR Independent Complaints Reviewer
Forensic assessment · v1.1.0 · updated 1 November 2026
Translation pending: the assessment text below is in English, the authoritative record.
- Response status
- Replied, nothing disclosed → Not held / refused
- Last contact
- 21 October 2026
- Next date on file
- None on file
- Earlier version
- v1.0.0, published 18 October 2026 on the Legal Wiki
Since last assessment
18 October 2026 to 1 November 2026
Our reading: Since 18 October 2026, 2 emails are on file: 1 sent, 1 received (1 with content, 0 automatic acknowledgements). The latest reply moves the response status from “Replied, nothing disclosed” to “Not held / refused”. Most material: 21 October 2026, received, complaint outcome (ref ICR/090/26): Confirms that the decision not to investigate further is final. Nothing here changes the earlier current finding unless stated above; this is a log of contact, not a finding about any person.
- Sentrequestref ICR/090/26
Asks the reviewer to reconsider three record-based questions and requests written confirmation if the decision is final.
- Receivedcomplaint outcomeref ICR/090/26
Confirms that the decision not to investigate further is final.
The assessment as last published
Carried over unchanged from v1.0.0 (18 October 2026). Links point inside this site.
Chronology and catalogue links — assessed 10-10-2026: See the Institutional Involvement Roadmap (1877–2026) for the date-ordered institution, people and evidence sequence. The reported 1988 Cadw-to-Minister spot-listing letter has its own placeholder at GHF-E152; the original has not been attached to that page as at 10-10-2026. A placeholder records an evidence gap, not the letter’s contents.
Forensic Assessment — HM Land Registry Independent Complaints Reviewer
Scope: the ICR’s review function concerning HM Land Registry customer-service/complaint handling. It does not determine title and is not an appeal court.
Current live issue
The ICR reference ICR/090/26 is now a live execution item. The family must verify the precise six-month referral clock from the ICR acknowledgement; the project has provisionally treated late November 2026 as the outer deadline.
Forensic control test
The referral should identify whether HMLR’s final complaint response adequately engaged with the newly documented registration-file chronology: WA240304, A13/DL, 12 May 1983 correspondence, 13 January 1984 A3/register, and 2 February 1987 amalgamation. It should distinguish complaint-handling failure from the underlying title merits.
Current finding
As at 10-10-2026, no wrongdoing by the Independent Complaints Reviewer is suggested or established in the material reviewed. This does not mean every current complaint issue has been resolved. The ICR is the current independent complaint-review route, not the forum to prove private title.
Human action
Submit the referral before the verified deadline, preserving the acknowledgement and complete evidence bundle. Ask for any procedural extension in writing if needed.
Acceptance: referral submitted and the ICR’s accepted scope, date and outcome are logged.
Institutional appearance timeline — linked source index
Coverage rule: this is a chronological navigation map of published Wiki source pages found by searching the current site index for “HMLR Independent Complaints Reviewer”. Every event label links directly to the page containing the source. The page is intended to avoid duplicating source narratives. It records mention/appearance, not culpability. The displayed date is a source/title date cue, not automatically the date on which the named institution acted. This matters for newspaper stories, later summaries and titles naming more than one event; open the source before attributing an act. Search indexing is a discovery aid, not proof of exhaustive coverage. 🕒
| Source date cue (not necessarily institutional action date) | Event / source — open evidence | Record class |
|---|---|---|
| Date not explicit in title | Source Conflicts Register — Where Public-Authority Replies and the Wiki Disagree | Published Wiki evidence page |
| Date not explicit in title | FOI & Public-Authority Reply Register — every reply email and its attachments | Published Wiki evidence page |
| Date not explicit in title | Records Access Chronology | Published Wiki evidence page |
Records-access register appearances — direct row links
Rows below match the institution’s name or an alias in the reply register’s sender/reference or recorded description. A match shows an appearance in the records trail, not necessarily an act by this institution.
| Date | Correspondence / register item (click to open) | Reading rule |
|---|---|---|
| 29 Sep 2026 | R08 — Independent Complaints Reviewer. ICR/090/26 (HM Land Registry). | Register row contains a name/alias match; inspect the linked row to distinguish sender, recipient and incidental mention. |
Related navigation: FOI & Public-Authority Reply Register · Records Access Chronology · Evidence Library
Page version & change log
Current version: 1.0.0
| Version | Date (UTC) | Editor (human or agent name) | Change | Source / evidence |
|---|---|---|---|---|
| 1.0.0 | 2026-10-18T15:30Z | the editors | Footer standardised; earlier log rows carried into this table; no content change | Editing Protocol, 18 Oct 2026 |
| 2026-10-18 (rollout date; exact time not separately recorded) | OpenAI-assisted maintenance agent (GPT-6) | Installed page-local append-only change log; existing content not intentionally rewritten. | User-directed rollout. Saved via WordPress API; rendered layout not checked yet. |
Agents and editors: follow the Editing Protocol.
Case file
This file is built for a future reparations claim. Facts are as the records show them; interpretation is labelled “our reading”. Items marked “not checked” have not been compared with the original record.
(a) Conduct timeline
8 dated interactions, oldest first; 2 automatic acknowledgements are left out. Quotations are verbatim from the institution’s email; where the reply’s substance was an attachment, the email subject is quoted instead.
Show the timeline
| Date | Direction | Reference | Type | Verbatim |
|---|---|---|---|---|
| 26 September 2026 | sent | — | internal review request | Subject: Great House Farm, Llandough |
| 27 September 2026 | sent | N610CGV, 260919-6726246 | internal review request | Subject: Referral to the Independent Complaints Reviewer — HM Land Registry, titles WA231076 / WA240304 (Llandough) |
| 28 September 2026 | sent | — | clarification given | Subject: Re: Your complaint about HM Land Registry - referral to ICR Office |
| 9 October 2026 | received | — | correspondence (no disclosure) | Further to my colleague's email below, please find my letter of today's date attached. |
| 10 October 2026 | sent | ICR/090/26 | request | Subject: ICR/090/26 – further formal points on the first-registration file and 1987 amalgamation |
| 12 October 2026 | received | ICR/090/26 | correspondence (no disclosure) | Therefore, please find that letter attached. |
| 20 October 2026 | sent | ICR/090/26 | request | Subject: ICR/090/26 – further formal points on the first-registration file and 1987 amalgamation |
| 21 October 2026 | received | ICR/090/26 | complaint outcome | She has asked me to confirm that her decision not to investigate further was final. |
(b) Inconsistencies and gaps
None found in the correspondence on file.
(c) Quarantined-name links
Records on the quarantine register (Kissed Frogs) that sit in, or came from, this institution’s holdings. None is treated as settled.
No quarantined-name record on the register is linked to this institution’s holdings.
(d) Duty and liability — our reading
Liability indicators (our reading): none
- Duty
- Land Registration Act 2002 (an accurate register; alteration and rectification under Sch. 4; indemnity under Sch. 8 for loss caused by a mistake); FOIA 2000 for administrative information.
- Indicators the duty was not met
- none found in the correspondence on file.
- Evidence still needed to confirm
- the institution’s retention schedule and disposal record for the series in question; the catalogue or file list it searched; any internal review or complaint outcome.
- Likely extent of exposure if confirmed
- If a register mistake is confirmed, the Sch. 8 indemnity scheme is the statutory route to compensation; that is the largest exposure on this site.
(e) Evidence still needed
- Order official copies of the filed deeds and plans, and inspect the historical edition of the register. for paid visit list
Versions
| 1.1.0 | 2026-11-01 | Moved to the Forensic Assessments webapp; dated “Since last assessment” section added; response status re-read. |
| 1.0.0 | 2026-10-18 | As published on the Legal Wiki. |